Heritage Automotive Group has a reputation for being a group of car dealerships that makes buying and caring for vehicles easy and fun. But car dealerships like Heritage are often challenged by keeping customer service in high gear while also managing the time and attendance of hundreds of employees.
Workforce management software provides the solution dealers need to keep customer service in high drive, while easily and accurately managing the time and attendance of employees.
Founded in 1994, Heritage Automotive Group serves customers in Vermont, New Hampshire, and upstate New York from two locations. The largest automotive team in the state supports Heritage’s new and used car sales, service centers, fully stocked parts departments, and automotive detailing center. When dealers like Heritage wanted to make sure they always had the right staff to meet customer demand, they turn to Mitrefinch Time and Attendance Software.
Whether employees are clocking in at one location or another, Advance Systems gathers time and attendance information and stores it in one easy-to-use database. Data is imported directly to the dealer’s payroll system, reducing expensive payroll errors and freeing up administrative time.
Scheduling functions ensure that shifts are always covered, and that the right employees with the right skills are scheduled at the right time. Whether a customer is coming in to buy a new vehicle or to have their old one detailed, they can be sure that a quality experience will be provided by a staff with the best skills, training, and experience.
Car dealerships like Heritage know that customers who don’t receive full, immediate attention might go elsewhere. Mitrefinch Time and Attendance Software’s absence management function takes control of both planned and unplanned absences, so shifts are always fully covered and customers get the service they are looking for, when they are looking for it.
When it comes to managing their workforce, dealers with time and attendance software are in the driver’s seat. And that means less speed bumps and roadblocks as they travel the road toward their goals.