According to the Customer Impact Experience Report by Harris Interactive, 86% of consumers quit doing business with a company because of a bad experience, up from 59% just four years ago.
If you’re the owner or manager of a retail establishment, you know that customer service is key. And you’ve most likely implemented several strategies to improve it. But there may be one strategy you’ve overlooked: partnering with a time and attendance software provider.
Fortunately, the fix is easy. Automated time and attendance software takes the hassle out of employee scheduling, by making sure that each shift has the right number of employees at the right time. Scheduling functions with forecasting capability makes it easy to ensure schedules match demand, so there’s no over staffing or under staffing. And there’s no last-minute scrambling to fill shifts because of planned or unplanned absences. Requests for shift changes are sent directly through the system, where they are approved or denied by the manager well ahead of go time.But making sure you deploy enough labor to meet customer demand without going over is no easy task.
The majority of retail employees in the United States work part time, and many of them have schedules you must work around. Add to this vacation days, sick time, and requests for shift changes, and its no wonder why manual scheduling is chaotic. If that chaos infiltrates the floor, it can have a negative impact on the customer experience and on your profits.If you’re like most retailers, one of your biggest challenges is creating rosters so that shifts are always covered by the right amount of employees. If shifts are too lean, customers don’t get the attention they need. But if shifts have more employees than you need, the costs of over staffing cut into your already thin margins.
Here are three more reasons why time and attendance software is the retailers secret weapon:
- Hire and retain the best in the business. Your customer service is only as good as your employees. Time and attendance software comes with HR tools that help you recruit, hire, and retain the best people in the industry.
- Stay within budget. Time and attendance software can be configured to send you a preventative alert by email if scheduled hours go over budget, before hours are worked.
- Reduce absenteeism. Time and attendance software allows you to automatically track and enforce attendance, not only ensuring that shifts are properly covered, but also reducing overtime expenses. You can also view and analyze attendance patterns, so you can address issues before they become serious problems.