Companies are looking for better ways to keep tabs on their employees not only while they are on the clock, but also while they are outside of the office. Many believe that companies should not be bothered with what their employees are doing off the clock, but companies feel differently. They want to know that…
What is Predictive Analysis? Predictive Analytics considers what is yet known about the future of an organization based on what has already taken place and information used to integrate new employees into those schematics. There are multiple paths to making that determination including data mining, statistics, modeling, machine learning, and artificial intelligence. Predictive modeling is…
From the CEO to the front-line employee, everyone feels squeezed for time. Talk to employees and their leaders, and you will hear they do not have enough resources (time, people, or tools) to manage the workload. If you’re investing in engaging your employees, they may go above and beyond, putting in more time and effort…
Millennials: now the largest generation in the US, willing shares with others what they want and expect out of life, careers and the world. They are not shy, expect to enjoy life differently than most of us and tend to “move on” if they do not get what they want. They confuse us because their…
Given the amount of competition every business faces online, you usually have only one chance to make a good impression with your customers – especially if they already are contacting your call centre to ask a question or resolve a problem.
Achieving greater efficiency with a smaller staff requires grasping effective ways to understand job functions and outputs. Not all methods of measuring productivity work due to varying differences based on industry and a variety of tasks. Nevertheless, there are consistent approaches on how to measure employee productivity. This metric is unavoidable to identify who is…
Every manager shares the concern about properly scheduling employees. This is necessary for a number of reasons: Meet productivity levels Manage labor costs Give employees hours that cover their employment status, i.e. part-time and full-time Provide coverage to fill the needs of customers Pressure mounts for managers working with an ineffective scheduling process. Similarly, employee…
It goes without saying that the success of your company largely depends on how well employees perform their tasks. Yet, you would not be the first company to struggle with defining what that looks like. Knowing how to maximize employee potential may seem just as foggy, even while morale suffers and turnover is at peak…