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Daily Archives: 6th March 2017

employee roster

Why an Efficient & Fair Employee Roster Matters in Call Centers

Employee SchedulingBy pierce6th March 2017

Managers of call centers have plenty of tasks on their plate. They need to make sure calls are answered, assigned employees are taking care of all their tasks, and that peak times are covered to avoid long wait times. Many call centers involve hundreds of employees who answer thousands of calls a day. Shift scheduling…

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