Labor is one of the greatest expenses for call centers, and when mismanaged can result in poor quality service, high employee turnover and decreased profitability. Mitrefinch Time & Attendance Software enables you to efficiently manage your call center workforce by providing an enterprise-ready suite of highly configurable Time & Attendance tools. This enables our service customers to accurately track staff timekeeping, eliminate payroll errors and minimize compliance risk while providing the highest level of service.
Why Mitrefinch for Call Centers?
Improve Staff Attendance
Increase employee accountability with real-time visibility of your workforce
Simplify Staff Scheduling
Accurately forecast workloads and roster staff accordingly
Comprehensive Skills Allocation
Improve customer satisfaction by ensuring that skilled staff are available
Control Labor Costs
Gain complete visibility of labor activities across multiple locations
Eliminate Compliance Issues
Ensure adherence to complex wage and hour legislation
Achieve Payroll Accuracy
Eliminate costly administrative errors and minimize the risk of overpayment
Services Industry Resources
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